WARRANTY & REFUND

Warranty Policy

Vinlen gives you the most perfect after-sales service, and the warranty we provide to our customers in no way affects the warranty provided by law.

 

Warranty period: 24 months

Warranty start time: from the date of delivery of the product to the customer

 

Warranty coverage：

  1. Only for quality-related problems, man-made as well as damage brought by the outside world is not part of the scope.
  2. All replacement products are not entitled to a new warranty period, which is consistent with the warranty period of the original defective item. That the warranty on the product is void after a full refund has been made.
  3. Free replacement for quality problems within 24 months (no repair only replacement)

 

Warranty process:

  1. Visible proof describing the product defect, such as pictures, videos, is required.
  2. Please provide a photo of the side of the product (laser product information picture)
  3. Items may need to be returned for fault checking

 

Refunds:

  1. For non-quality related warranties, shipping costs will be borne by the buyer
  2. In the case of warranty related to quality issues, Vinlen will refund the cost of the product itself.
  3. If it is the seller's fault, the shipping cost of the return will be borne by the seller
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